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Austin, Rob and Jody Hoffer Gittell, When it should not Work but Does: Anomalies of High Performance, in Andy Neely (ed.), Business Performance Measurement: Theory and Practice, Cambridge, UK: Cambridge University Press,, pp. -. pp. - Kaplan, Robert S. and David P. Norton, The Balanced Scorecard - Measures that Drive Performance, Harvard Business Review, Vo., No., January-February,, pp. -. DIAMOND pp. - Kaplan, Robert S. and David P. Norton, Putting the Balanced Scorecard to Work, Harvard Business Review, Vo., No., September-October,, pp. -. DIAMOND pp. - Kaplan, Robert S. and David P. Norton, Using the Balanced Scorecard as a Strategic Management System, Harvard Business Review, Vo., No., January-February, a, pp. -. DIAMOND pp. - Kaplan, Robert S. and David P. Norton, The Balanced Scorecard: Translating Strategy into Action, Boston, MA: Harvard Business School Press, b. Kaplan,RobertS.andDavidP.Norton, Having Trouble with Your Strategy? Then Map It, Harvard Business Review, Vo., No., September-October,, pp. -. DIAMOND pp. - Kaplan, Robert S. and David P. Norton, The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment, Boston, MA: Harvard Business School Press,. Kaplan,RobertS.andDavidP.Norton,Strategy Maps: Converting Intangible Assets into Tangible Outcomes, Boston, MA: Harvard Business School Press,. Kaplan, Robert S. and David P. Norton, Alignment:Using the Balanced Scorecard to Create Corporate Synergies, Boston, MA: Harvard Business School Press,. BSC Kaplan, Robert S. and David P. Norton, The Execution Premium: Linking Strategy to
Operations for Competitive Advantage, Boston, MA: Harvard Business School Press,. Mintzberg, Henry, Bruce Ahlstrand and Joseph Lampel, Strategy Safari: A Guided Tour through the Wilds of Strategic Management, New York, NY: The Free Press,. Neely, Andy (ed.), Business Performance Measurement: Theory and Practice, Cambridge, UK: Cambridge University Press,. Osterloh, Margit and Bruno S. Frey, Does Pay for Performance Really Motivate Employees?, in Andy Neely (ed.), Business Performance Measurement: Theory and Practice, Cambridge, UK: Cambridge University Press,, pp. -. pp. - pp. - a pp. - b pp. -