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1 3 ビジネスレターの 基 本 構 成 モデルと 定 型 表 現 Keep it simple and short. (= KISS) Figure 34 (p.62) (semi-indented form) 1. We saw your advertisement... Model Z

2 Figure 124: (Figure 34, p.62) Request for Information We saw your advertisement in the May issue of Engineering Journal, and are very interested in knowing more about your new oil processing equipment, Model Z-5. Could you please send us any information you may have concerning this equipment. We are particularly interested in the technical specifications. Thank you very much for your attention, and we look forward to hearing from you soon. Sincerely yours, 5 Z Figure 125: 3 160

3 3.1.1 Opening paragraph opening paragraph (opener) letter subject letter subject pp Middle paragraph(s) middle paragraph(s) 3 A B C 3 3 one paragraph, one topic also in addition in the meantime 66 Figure Could you please send us any information you may have concerning this equipment, including the technical specifications. We would also like to know whether this model is currently available in Japan (pp ) 161

4 Closing paragraph closing paragraph 4 5 Thank you very much for your time, and we look forward to hearing from you soon. Thank you in advance for your cooperation in this matter. We hope to hear from you soon (pp. 296) 162

5 Figure closed system Figure

6 3.2 3 initiator Figure 124 (p.160) your advertisement in the May issue of Engineering Journal initiator We saw... and your advertisement our interest (= and [we] are very interested in... ) 2 2 Could you please send us... 2 full statement 3 Thank you for... (..., and) we look forward to hearing from you soon. closing paragraph (we look forward to hearing from you soon.) (1) (initiator) (2) (3) closed system open system Figure business transaction trans- (go above and beyond, into a different state) action 164

7 Figure 126: 3 165

8 3.3 Figure 124 (p.160) 1 (initiator and opening paragraph) Figure 126 (initiator) ( ) Figure 124 (= Figure 34) Thank you for your letter of May 10 concerning our new oil processing equipment, Model Z-5. concerning Thank you for... concerning... concerning requesting, asking for, inquiring about, informing (us of... /that) -ing Model Z-5 Thank you for your letter of May 10 expressing your interest in the above(-mentioned) oil processing equipment. above(-mentioned) mentioned above Model Z-5..., in which you expressed your interest in... We have received your letter of May 10, and are pleased to learn of your interest in our new oil processing equipment, Model Z-5. and [we] are pleased... our new oil processing 166

9 equipment, Model Z-5 We have received..., and are pleased to... Model Z-5 in the above oil processing equipment. 3 2 (middle paragraph) Model Z-5 (technical specifications) I am pleased to enclose the literature 68 which you requested. I trust that this information will suit your needs. If you have any specific questions, or require any further infor-mation, however, please [do not hesitate to] contact me at any time. 1 2 [ ] I I 3 please [do not hesitate to] contact me 3 (closing paragraph) 2 68 literature (printed material) 167

10 Thank you again for your interest in our product. I look forward to the opportunity of serving you in the near future. Thank you again... 1 Thank you... look forward to pp Appreciating your interest in our product, I look forward to the opportunity of serving you in the near future. participial ending participial ending appreciate look forward to I appreciate your interest in..., and look forward to... Figure 126 (p.165) Figure 124 (p.160) Figure 37 (p. 65) Figure 38 Figure 39 (pp ) 168

11 Figure 127: (Figure 124) The Engineering Company Ichiban-cho Chiyoda-ku, Tokyo 102 JAPAN Attention: Mr. Taro Yamada, Plant Division Manager Re: Model Z-5 Dear Mr. Yamada: Thank you for your letter of May 10 concerning our new oil processing equipment, Model Z-5. I am pleased to enclose the literature which you requested. I trust that this information will suit your needs. If you have any specific questions, or require any further information, however, please do not hesitate to contact me at any time. Thank you again for your interest in our product. I look forward to the opportunity of serving you in the near future. Sincerely yours, John H. Doe John H. Doe Manager Customer Services Div. JD/ys Enclosure Z

12

13 opening, middle, closing 3 opening paragraph (1) (2) a) 1 Thank you for your letter of May 10 concerning our new oil processing equipment, Model Z-5. Z (1) (Thank you for...) (2) (your letter of May 10) (3) (concerning...) Thank you for... concerning... (opener) opener 171

14 opener 6 We regret receiving; that we [have] received... receiving that we [have] received [have] p. 294 We I Figure 128: 1 1. Thank you [very much] for We were pleased to receive We appreciate Please accept our thanks for We were sorry to receive We regret receiving; that we [have] received We have received We are in receipt of We acknowledge [the receipt of] This is to acknowledge [the receipt of; that we have received] This is in response to We refer to Reference is made to Thank you for... 1 Thank you [very much] for... We thank you [very much] for... We I Thank you... Thank you very much the receipt of the receipt of acknowledge 172

15 We were pleased to... 2 We were pleased to receive... be were We are pleased to receive have received... (be) pleased to (be) glad to glad (be relieved) e.g. I m glad to hear that. (be) pleased to We appreciate... 3 We appreciate... Thank you... appreciate We appreciate your letter... appreciate We appreciate you for your letter Please accept our thanks for... 4 Please accept our thanks for... Thank you for... thanks appreciation Thank you for your letter... Please accept... business social letters Please accept my sincere appreciation for... Please accept my deepest gratitude for... Please accept my congratulations on... Please accept my condolences. We were sorry... We regret appreciate 5 Form Letter No. TK-200 (p. 427) 173

16 5 We were sorry to... 6 We regret receiving... We regret that we have received... regret to regret to do to regret doing We regret receiving... We regret that we have received... We regret having received... We have received We have received... We are sorry... Thank you... We were sorry... We have received your letter of April 1 informing us of the damage to the goods we sent to you last week. 4 1 We received... 6 We regret that we have received... We have received your letter of... We have received with thanks your letter of... Thank you... 8 We are in receipt of... receipt receive receipt p We acknowledge... This is to acknowledge 9 We acknowledge This is to acknowledge... acknowledge Figure 39 (p. 67) 174

17 7 We have received... acknowledge We acknowledge with thanks your letter of... This is to This is to... opener to This is to inform you that... This is to remind you that This is in response to... Figure 35, p. 63 Reference is made to refer (to sth) ( ) ( ) reference We refer to your letter of April 1 concerning... Reference is made to your letter of April 1 concerning This is to acknowledge... Reference is made... * Figure opener Thank you [very much] for We were pleased to receive We were sorry to receive We have received This is in response to your letter of (date) concerning sth. 175

18 your letter of (date) letter fax inquiry, quotation, offer, proposal (date) April 1, b) 2 Figure 45 (p. 93) 1 In reply to your inquiry of August 20, we are pleased to enclose our quotation for the PC-56. In reply to... we are pleased to Figure 129: 2 1. In reply to..., S+V In response to..., S+V 3. In answer to..., S+V 4. In receipt of..., S+V 5. With reference to..., S+V 6. With regard to..., S+V 7. Further to..., S+V 8. In further reply to..., S+V 9. As per..., S+V 10. As you/we requested/informed/etc. [in...], S+V 1 In reply to... In 72 your letter of April 1 your letter dated April 1 dated your letter dated on April (simple sentence) Figure 131 (p. 172) 74 Figure 130 (p. 178) 176

19 reply to your inquiry of August 20, we are pleased to enclose our quotation for the PC-56. In reply to 2 6 In response to In answer to In receipt of With reference to With regard to your letter of (date), we are pleased to do sth Further to... Further to our letter of April 8, we wish to inform you that Form Letter CF-300, p In further reply to... In reply to Further to further far 9 As per... per 10 dollars per day hours per week 1 50 per a send a letter per express mail per by as per per ( ) (in accordance with) As per your letter of April 1... As per your request in your letter of April As you/we requested/informed/etc. [in...] As you requested [in your letter of April 1]... [4 1 ] As you/we... request inform instruct ) explain ) mention ) 75 as per as e.g. (as) per your request 177

20 In reply to As per Figure 130: 1...., we are pleased to do sth , we have the pleasure of doing sth , we wish to do sth , we would like to do sth , we are sorry to do sth; that , we are writing to do sth. (be) pleased to... have the pleasure of... 1 (be) pleased to do 2 have the pleasure of doing have the pleasure of take [a] pleasure in doing take have a have the pleasure of (be) pleased to (be) glad to (be) happy to (be) pleased to wish to... would like to... 3 wish to 4 would like to want to hope to would like to wish to want to hope to wish to hope to wish to would like to wish to wish to 76 do sth 1 5 to that 178

21 we are sorry that... 5 we are sorry that... we are sorry to do sth. Figure (p. 172) (be) sorry regret regret p.343 we are sorry that... In reply to your letter of April 1, we are sorry [to inform you] 77 that your proposal has not been accepted for the following reasons: 4 1 we are writing to... 6 we are writing to do sth. we are pleased to inform that... we would like to do sth. opener In reply to your letter of April 1 [concerning... ], we are writing to inform you that Further to your letter of April 1 [concerning... ], we are writing to ask you whether we are writing to... This is to... In reply to... Further to... We are writing to... c) (Figure 126, p. 165) concerning concerning 3 77 to inform you that to inform you economy of words 179

22 Figure 131: about sth concerning sth regarding sth as to sth with regard to sth with respect to sth in respect of sth in relation to sth on the subject of sth , in which S+V requesting [us to do] sth [ ] asking about sth asking for sth asking if/whether S+V inquiring about sth inquiring for sth informing us of/about sth advising us of/about sth suggesting that S+V proposing [to do; doing] sth explaining sth confirming sth indicating sth giving us sth sending us sth enclosing sth reminding us of sth that informing that... ; proposing that... ; explaining that... ; confirming that... 2 us me 180

23 9 8 about concerning, regarding, as to 3 about We were pleased to receive your letter of May 20, in which you asked us about... which concerning about We were pleased to receive your letter of May 20, in which you asked us about sth. We were pleased to receive your letter of May 20. You asked us about sth in this letter. We were pleased to receive your letter of May 20, in which you asked us about sth.... asking us about sth. 3 Figure Figure 132: 4 1 Thank you for (your letter of April 1) concerning (the ABC Project). 2 We have received (your letter of April 1), in which (you asked us to... ). 3 In reply to (your letter of April 1) concerning (the ABC Project), we (are pleased to... ). 181

24 4 As per (your letter of April 1) (asking for our proposal for the ABC Project), we (have the pleasure of... ). ( ) d) Κ We saw your advertisement in The Japan Times of April 1, and are very interested in knowing more about your products. 4 1 Figure 124 (p. 160) Κ We are one of the leading computer manufacturers in Japan, and are very interested in promoting our products in the United States. We are... and (we) are very interested in... In this regard, we would like to ask you if

25 Κ We are writing to ask if you would be interested in representing us in your country. We are writing to... This is to... opener to ask, inquire, request, inform, remind, confirm, order, send, invite, introduce, announce Figure 133: 1. This is to We are writing to We are pleased to We have the pleasure of It is our pleasure to We are interested in..., and would like to... 6 This is to (or I am writing to) propose that we buy a new copy machine in order to help improve job efficiency at our office. 1 We are writing to (or This is to) confirm your order made by telephone yesterday for the following products: We are pleased to invite (or We have the pleasure of inviting; or It is our pleasure to invite) you to a dinner party to commemorate the 25th anniversary of Japan Trading Co., Ltd. 25 e) (minutes of meeting) (quotation) (transmittal letter) 183

26 5 8 enclose, attach, send enclose attach attach enclose Figure 134: 1. We have the pleasure of sending you; enclosing sth. 2. We are pleased to send you; enclose sth. 3. We have enclosed sth. 4. We are sending you; enclosing sth. 5. Here is/are sth. 6. Enclosed (or Attached) is/are sth. 7. Enclosed (or Attached) you will find sth. 8. Enclosed (or Attached) please find sth We have the pleasure of... 5 Here is/are... (be) pleased have the pleasure We have enclosed... We have enclosed We enclose... enclose We are (or I am) enclosing... 5 Here is/are... Here is/are... casual Form Letter TM-100, p. 377 Here is/are... 6 Enclosed (or Attached) is/are is/are enclosed (or attached). Enclosed is a copy of our catalog describing the general features of our products. A copy of our catalog describing... is enclosed. We have enclosed... We are enclosing

27 We I Enclosed is/are cliché 6 Enclosed is/are... Enclosed you will find our latest catalog. You will find that our latest catalog is enclosed. Enclosed please find our latest catalog. Please find that our latest catalog is enclosed. Enclosed, you will find... Enclosed you Walking down the street, I met Mr. Yamada. walking I Surprised, he run away. surprised find business jargon find Enclosed you will see... see find (p. 162) Thank you very much for your attention, and we look forward to hearing from you soon. (Figure 34, p. 62) Thank you in advance for your cooperation in this matter. We hope to hear from you soon. (Figure 35, p. 63) Thank you again for your interest in our product. I look forward to the opportunity of serving you in the near future. (Figure 37, p. 65) 3 185

28 3 We hope that the information provided above is (or will be) of assistance to you. If you have any questions, please contact us at any time. closing paragraph 5 Figure 135: Thank you again for writing to us. 2. Thank you very much for your attention in this matter. 3. Your kind attention to this matter will b e highly appreciated. 4. We [would like to; wish to] thank you in advance for your cooperation in this matter. 5. We would appreciate your cooperation in this matter. 186

29 6. I shall be most grateful to you for whatever assistance you may be able to give us in this connection. 7. Thank you again for the pleasure of serving you. 8. Please accept our sincere gratitude for your cooperation. 9. I wish to thank you once again for e v e r y - thing you did for me/us. I certainly look forward to an early opportunity to reciprocate your kindness. 10. Thank you again for all the help and valuable advice you have give us, and I hope you will continue to favor us with your generous support. 11. We [are] look[ing] forward to hearing from you. 12. We look forward to [receiving] your favorable reply. 13. We would appreciate your early reply. 14. Your prompt reply will be [highly] appreciated. 15. We hope to receive your reply by April 1, if possible. 16. Please acknowledge receipt of this letter by return mail/fax/ Please fax/ your reply upon receipt of this letter. 18. Please let us know immediately if you have any questions regarding the above

30 19. Kindly provide us with the above information as soon as possible. 20. We would appreciate it if you would/could do sth. 21. It would be highly appreciated if you would/could do sth. 22. We must therefore ask you [again] to g i v e the matter your immediate attention, and to do sth [by date]. [ ] [ ] 23. Once again, we are sorry for the delay in sending our reply. 24. We are sorry for the trouble we have given you, and we thank you for your understanding. 25. We regret having caused you inconvenience (, and... ). 26. Please accept our thanks for the trouble you have taken in this connection. 27. Once again, please accept our sincere apologies [for sth]. 28. We are very sorry that we are unable to comply with your request, but we hope you will kindly understand the above. 29. I am very sorry that we have to disappoint you in this matter, but I hope that we may be of more help in the future. [ ] 30. If you have any questions, or need further information, please contact us again. 188

31 31. If you have any questions, please feel free to call If we may be of help to you in some other way, please feel free to call us at your convenience. 33. If there is anything [else] I can do for you, please let me know. 34. If I can provide you with any further information, or answer any questions you may have pertaining to the above matter, please do not hesitate to contact me at any time [ ] 35. We look forward to your continued cooperation. 36. We look forward to the pleasure of serving you in the near future. 37. We look forward to doing business with you [again] in the near future. 38. We look forward to a long and rewarding business relationship. [ ] 39. We trust that the matter will receive your prompt attention. 40. We hope that we have been of service to you. (If there is anything else we can do for you, please let us know at any time.) [ ] Κ We hope that the information provided above is of assistance to you. (If you have any questions, or need further information, however, please contact us again. Thank you.) Κ

32 42. We hope that the above will meet with your approval. Thank you for your consideration. 43. We trust that the above is acceptable to you. (If you have any questions, however, please contact us again [at any time]. Thank you.) 44. We trust that you will find the above to be of interest. (If you have any questions, however, please contact us again [at any time]. Thank you.) Κ It has been a pleasure to work with you on this project (, and we look forward to another opportunity of serving you in the near future). Κ 36 1: Thank you again... 1 Thank you again for writing to us. again Thank you for your letter of April 1... for Thank you again for doing business with us. Thank you again for placing an order with us. Thank you very much again for your help/support/cooperation, etc We look forward to hearing from you soon. 2, 3: attention in this matter attention to this matter 2 in this matter 2 attention in this matter 3 attention to this matter attention pay attention to sth 190

33 draw sb s attention to sth [ ] to to pay draw attention attention to in of 2 in this matter 3 to this matter in this matter in in your attention to this matter Thank you for (paying) your attention to this matter. attention 3 (passive voice) (active voice) We would [highly] appreciate your kind attention to this matter. 78 4: We thank you... We would like to [or wish to] thank you... 4 We thank you... We would like to (or wish to) thank you... Figure 128 (p. 172) We thank you... Thank you... would like to wish to [ ] [ ] We thank you... 9 I wish to thank you once again... I thank you thank you in advance 4 in advance pay in advance discuss the matter in advance [of a meeting] [ ] thank you in advance Figure 35 (p. 63) R. L. Shurter Effective Letters in Business (pp ) appreciate 5 (p. 192) Thank you

34 ... Poor psychology because it antagonizes the reader by too obviously assuming that he is going to do what you want him to. thank you in advance offensive economy of words thank you in advance 4 in advance 80 5: We would appreciate... We will appreciate... appreciate thank 1 Figure 128, p [We] Thank you [in advance] for your cooperation in this matter. We would appreciate... We appreciate... We will appreciate... would 5 We would appreciate... 6: I shall be most grateful... shall 1 shall I shall be 20 years old next month. 80 Thank you in advance. Thanks in advance. TIA Thank you for your cooperation in advance. 192

35 I shall be back in two days. 81 will shall Shall I open the window? shall will 82 I will be 20 years old next month. I will be back in two days. 1 shall shall I shall be very happy to see you. I shall return shall shall will 8: Please accept our sincere gratitude for... 1 (Figure 128, p. 172) Once again, please accept (p. 200) 9: I wish to thank you wish to want to I (or We) thank you... 4 thank you... for everything you did for me/us. for to 5 Form Letter No. TK-100 (p. 422) 3 reciprocate reciprocus (= returning) reciprocate your kindness 81 I shall be back in two days. 82 shall will shall (compulsory obligation) 2 (p. 557) 83 shall I will return. shall will shall 3 (p. 558) 193

36 10: Thank you again for... 9 Thank you again for... Once again, I wish to thank you for... Once again, please accept our sincere gratitude for advice advices shipping advice I hope you will continue to favor us with your generous support. favor give favor sb with sth Please favor us with your order. We hope to be favored with Form Letter No. TK-200 (p. 424) 3 11, 12: We look forward to look forward to to look forward to hear from you look forward to receive your reply 12 look forward to receiving your favorable reply. look forward to your favorable reply. soon in the near future We look forward to receiving your favorable reply soon. 84 look forward to (be) looking forward to look forward to We (or I) look forward to... We are (or I am) looking forward to... We look forward to... We look forward to I look forward to I m favorable reply favorable favorable We look forward to hearing from you soon. 85 Writing Business Letters. A. B. Kench. Macmillan Press, (p. 55) 194

37 look forward to wait for look forward to We are waiting for your reply. Peter Strutt We re waiting for the goods to arrive there is a strong implication that the goods should have arrived earlier. Their late delivery is possibly preventing further action. [ ] [ ] We are waiting for your reply. We will be waiting for your reply. wait wait look forward to wait for await We await your reply. look forward to hope to look forward to I look forward to seeing you next Monday. I hope to see you next Monday. look forward to hope 15 We hope to receive your reply by April 1, if possible. hope look forward to Longman Business English Usage. Longman, (p. 82) 195

38 look forward to 87 13, 14: early reply prompt reply prompt immediate immediate as soon as possible We look forward to your immediate payment. We hope to receive your payment as soon as possible. (Uniform Customs and Practice for Documentary Credits, 1983 Rev.) immediate(ly), prompt(ly), as soon as possible "Such expressions as "prompt", "immediately", "as soon as possible" and the like should not be used. If they are used, banks will ignore them." [ 46 b] We look forward to receiving your payment within this month. We hope to receive your payment by April hope I hope to see you... I wish I could see you... I wish to see you... I want to see you

39 15 15: We hope to receive... by April 1, if possible. by April 1 hope if possible if possible if it is possible..., if possible at all. may May I/we have your reply by April 1[, if possible]? [ ] 4 1 if possible by April 1 until April 1 15 by until by until Please reply by May I must finish this work by 6:00 p.m. 6 This quotation is effective until May I usually work until 6:00 p.m. 6 by until Please reply by May I must finish this work by 6:00 p.m : Please acknowledge... by return mail/fax. acknowledge Please acknowledge receipt of this letter by return by return mail by return fax 88 1 (pp ) 197

40 by return : Kindly provide us with... kindly (in a kind manner) e.g. He kindly showed me how to get to the station. please (e.g. Would you kindly [= please] close the door? heartily, cordially, favorably, pleasantly We thank you kindly (= heartily). You are kindly (= cordially) requested to... Your comment was taken kindly (= favorably; pleasantly). 19 kindly please Please provide us with... Kindly do sth. 19 Kindly understand our position in this matter. 5 Form Letter No. FW-300 (p. 322) Form Letter No. CF-100 (p. 370) 3 provide sb with sth with provide sb sth 20: We would appreciate it if you would/could Please... Will you... Would you... Could you... I would appreciate it if you... I/We would appreciate it if you... if would should would could 198

41 We would like to know if you would send me five copies of your latest catalog. 5 We would like to know if you could accommodate 500 conference participants at your hotel during the above period. 500 would would We would appreciate it if... it 20 appreciate if We would appreciate it if... it it C. T. Onion 90 The reason for this insertion of it seems to be that the noun clause is not clearly felt to be the object of the sentence. it [if ] [it ] it it it it it 21 21: It would be highly appreciated if (passive voice) impersonal (active voice) 89 could (indirect) (diffident) 90 Modern English Syntax. Routledge & Kegan Paul (p. 135) 199

42 Figure President Reagan was shot by a man. President Reagan President Reagan President Reagan A man shot President Reagan. A man shot... a man We, I You We I Figure , 27: Once again, Once again,... 1 Thank you for your letter of April 1 [concerning... ], and we are very sorry that we couldn t respond earlier Once again, we are sorry for the delay in sending our reply. 23 Once again, Once again, we are sorry for the trouble we have given you,... and we thank you for your understanding. 200

43 We are sorry... Once again,... I wish to thank you once again for everything you did for me/us... 9 Thank you again for all the help and valuable advice you have given us, Once again, I wish to thank you for... Once again, thank you for all the help and valuable advice Once again Once again, we are very sorry that we have to disappoint you in this matter, but we hope you will kindly understand the above. 25: We regret having caused you inconvenience regret having caused regret doing regret having regret p. 343 regret (be) sorry We are sorry to have (or that we have) caused you inconvenience... cause sb inconvenience convenient 32 inconvenience trouble give sb trouble give : Please accept our thanks for Please accept our thanks for... Figure (p. 128) Please accept... We I 27 Once again, the trouble you have taken (in this connection) take [the] trouble to do 27: apology 27 apology apologize We apologize... apology apology apologize 201

44 apologize My apologies for being so late! I m sorry... I regret... apology 27 apology 27 thanks congratulations condolences gratitude appreciation apologize 91 apologize [to sb] for [doing] sth [ ] apologize you apologize that... that 28: the above the following 28 the above above above the above information [ ] above following the following information following The following is/are... following the following the above The followings are... The aboves are... (be) unable to cannot cannot 5 Form Letter No. NG. 300 (p. 330) 3 Form Letter No. OR-400 (p. 342) 2 Form Letter No. CL-600 [MP-069] (p. 368) kindly 19 (p. 198) hope 87 (p.196) 96 (p.207) 30, 31: If you have any questions, please If you have any questions, please contact us/me If you have any questions,... Should you have any questions,... If you have (intransitive verb) apologize I apologize. (transitive verb) e.g. I asked him a question. I asked. 202

45 92 please contact me/us. please do not hesitate to contact me/us (Figure 37, p. 65) please feel free to contact me/us (Figure 39, p. 67) contact contact contact (informal) (colloquial) Harper Dictionary of Contemporary Usage (William and Mary Morris. 1985) (Usage Panel) 65 Yes, but reluctantly. American Heritage Dictionary (3rd edition) In 1969 only 34 percent of the Usage Panel accepted the use of contact as a verb, but in our most recent survey 65 percent of the Panel accepted (this usage) (opposition to that form has more or less disappeared) Random House Dictionary (2nd edition)... Hence, grammatically at least, there is no historical justification for the once frequently heard criticism of contact used as a verb meaning to communicate with. Despite the earlier objections to it and probably largely because there is no other one-word verb in the language to express the same idea, this use of contact has become standard in all types of speech and writing. contact communicate with 1 contact contact contact call write [to] get in touch with call write get in touch with contact 92 5 Form Letter No. IQ-300 (p. 307) Figure 37 (p. 65) Figure 38 (p. 66) 93 please call call please call me/us at call sb at (number) 5 [CP-018] (p. 319) [CP-067] (p. 391) 203

46 make contact with sb get in contact with sb Form Letter No. RP-500 (p. 316) Form Letter No. DL-100 (p. 382) 32: at your convenience 32 at your convenience at any time 34 at your earliest convenience 5 [MP-031] (p. 315), [MP-049] (p. 352), [CP-023] (p. 204) [CP-100] (p. 435) as soon as possible convenience (-ent) convenience [ ] 25 inconvenience convenience Let s just call him Mr. Doe for convenience. (= for convenience s sake.) Mr. Doe I have enclosed a return envelope for your convenience. = Please come tomorrow if it is to your convenience. (= if it suits your convenience) Give me a call at your convenience at your convenience convenience Please let me know your convenience. [sic] Please let me know a convenient date/time/place [for you to do sth]. [ ] 204

47 2. Please let me know when/where/whether it will be convenient [for you to do sth]. [ ] 3. Please let me know if/whether this is convenient for you. 4. Please let me know if/whether it is convenient for you to do sth. 94 convenience convenient Please let me know if you are convenient [sic] 32 be of help 40 (p. 208) 35: continued cooperation continuous cooperation 35 continued cooperation continue continuous continued continuous (without a break; uninterrupted) continuous rain a continuous supply of water continued 35 continued cooperation continuous cooperation continue continual continuous repeated [ ] Longman Language Activator (1993) (continual is used to describe) something unpleasant, annoying, or frightening that happens continuously or repeatedly. continual [ ] continual 94 if whether 5 Form Letter No. AP-300 (p. 417) 3... convenient for you... convenient to you to for you (to do sth) 205

48 We hope to be favored with your continued patronage. We hope that we may receive further favor from you. favor (be) favored with 95 patronage [ -] ( We appreciate your patronage. 36, 37: in the near future soon in the near future plain English) soon in the near future soon soon in the near future soon in the near future I look forward to hearing from you in the near future. 29 in the future (from this time onwards) in future future in future plans in the near future 39, 43, 44: We trust We trust... trust tree (firm as a tree) [ ] (p.194) 5 Form Letter No. TK-200 (p. 424) 206

49 trust [ ] to expect with confidence or with hope 96 think trust believe (to assume on the basis of some evidence) 43 We trust that the above is acceptable to you. Κ We believe that the above is acceptable to you. Κ trust hope 97 trust believe hope We hope that the above will be Funk & Wagnalls Standard Dictionary (1969) expect to look forward to as certain or probable implies a considerable degree of confidence that a particular event will happen. (Webster s New World Dictionary, 1979) hope to desire with expectation of fulfillment (= want and expect) implies a desire for something, accompanied by some confidence in the belief that it can be realized. (Webster s) (pp ) 98 hope I hope (that) you will/can come. I hope (that) you like it. I hope you would/could come. I was hoping you could come. could 207

50 40: be of have been of service; is of assistance; (to) be of interest 32 ([may] be of help) be of of We are of the same blood type. This is of no importance to me. the same blood type of 2 no importance We have the same blood type. This is not important to me. This has no importance to me. be of 40 be of service 41 be of assistance 32 be of help 44 be of interest 41: assistance/assist help 41 (be of) assistance 32 (be of) help help assistance/assist assistance help friendly 41 assistance 32 help friendly May I help you? help Do you need any help? Do you need any assistance? 208

51 42: meet meet with 42 meet with your approval meet sb s approval meet meet sb/sth meet sb s needs meet sb s requirements [ ] meet the needs of sb 42 meet with (experience, encounter, receive, undergo) We met with a large order last week. My proposal met with a strong objection. We had a large order last week. met with 2 My proposal received a strong objection. meet with 42 We hope the above will meet with your approval. lucky enough to receive happen to receive We hope the above will receive your approval. I met Mr. Yamada (at the station). SVO I met with Mr. Yamada (at the station). 99 with I met with Mr. Yamada. meet with 5 Form Letter No. AP-100 (p. 410) 3 99 I met with Mr. Yamada at the station. I met Mr. Yamada at the station. 209

52 43, 44: Thank-you exit Thank you. Thank you. Thank-you exit 42 Thank you for your consideration. Thank you exit Figure 135 (pp ) Thank you. 3 Your kind attention to this matter will be highly appreciated. Thank you thank you : It has been a pleasure to work with you It has been a pleasure to do sth. 5 Form Letter No. GR-100 (p. 444) It has been a pleasure doing sth It is my/our pleasure to do sth. [OP-001] (p. 478) [OP-092] (p. 490) [OP-118] (p. 494) Thank you exit 5 Form Letter No. RP-200 (p. 310), FW-300 (p. 322), OR-200 (p. 338), CL-100 (p. 358), AP-300 (p. 416), IN-100 (p. 430), EM-200 (p. 457) 210