(Baldrige National Quality Program, BNQP) Malcolm Baldrige National Quality Award, MB (Quality of Management)
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1 (Baldrige National Quality Program, BNQP) Malcolm Baldrige National Quality Award, MB (Quality of Management)
2 BNQP MB BNQP MB MB Adobe Acrobat BNQP Customer Satisfaction, Customer Forcus
3 IBM, GE, Sony Motolora CGISS (Commercial, Government & Industrial Solutions Sector) MB MB (Organizational Performance) BNQP BNQP MB MB (Public Law )
4 MB 2003 Medrad, Inc. (manufacturing) Boeing Aerospace Caterpillar Financial Services Corporation Stoner, Inc. Community Consolidated School District 15 (education) Baptist Hospital, Inc. (health care) Saint Luke s Hospital of Kansas City (health care) 2002 Motorola : Commercial, Government & Industrial Solutions Sector (manufacturing) SSM Health Care (health care) Branch-Smith Printing Division 2001 Clarke American Checks, Inc. (manufacturing) Pal s Sudden Service Chugach School District (education) Pearl River School District (education) University of Wisconsin Stout (education) Dana CorporationSpicer Driveshaft Division (manufacturing) KARLEE Company, Inc. (manufacturing) Operations Management International, Inc. Los Alamos National Bank 1999 STMicroelectronics, Inc. - Region Americas (manufacturing) BI The Ritz-Carlton Hotel Company, L.L.C. Sunny Fresh Foods 1998 Boeing Airlift and Tanker Programs (manufacturing) Solar Turbines Incorporated (manufacturing) Texas Nameplate Company, Inc M Dental Products Division (manufacturing) Merrill Lynch Credit Corporation Solectron Corporation (manufacturing) Xerox Business Services 1996 ADAC Laboratories (manufacturing) Custom Research Inc. Dana Commercial Credit Corporation Trident Precision Manufacturing, Inc.
5 MB 1995 Armstrong World Industries, Inc., Building Products Operations (manufacturing) Corning Incorporated, Telecommunications Products Division (manufacturing) 1994 AT&T Consumer Communications Services Now the Consumer Markets Division of AT&T GTE Directories Corporation Wainwright Industries, Inc 1993 Eastman Chemical Company (manufacturing) Ames Rubber Corporation 1992 AT&T Network Systems Group, Transmission Systems Business Unit (manufacturing) Now Lucent Technologies, Inc., Optical Networking Group AT&T Universal Card Services Now part of Citigroup Granite Rock Company The Ritz-Carlton Hotel Company Now part of Marriott International Texas Instruments Inc., Defense Systems & Electronics Group (manufacturing) Now part of Raytheon Systems Company 1991 Marlow Industries, Inc. Solectron Corporation (manufacturing) Zytec Corporation (manufacturing) Now part of Artesyn Technologies 1990 Cadillac Motor Car Company (manufacturing) Federal Express Corporation IBM Rochester (manufacturing) Wallace Co., Inc Milliken & Company (manufacturing) Xerox Corporation, Business Products & Systems (manufacturing) 1988 Globe Metallurgical Inc Motorola Inc (manufacturing) Westinghouse Electric Corporation, Commercial Nuclear Fuel Division (manufacturing) BNQP
6 MB MB (Manufacturing) (Service) (Small business) (Education) (Health care) MB (Applicants) BNQP MB 2000 MB MB
7 MB BNQP ISO9000 MB BNQP BNQP (Criteria for Performance Excellence) (organizational self-assessments) BNQP BNQP MB
8 EU # BNQP Philips Quality Award 90 BNQP MB National Institute of Standard and Technology (NIST) BNQP, MB (P) BNQP BNQP (2003) (2003) (Organizational Profile)
9 MB P P. P. BNQP (2003) (2003) (P1, Organizational Description)
10 (P. 2, Organizational Challenge) (Business Results) (Leadership) (1.1, Organizational Leadership)
11 (1.2, Social Responsibility) (Strategic Planning) (2.1, Strategy Development) (P. 2)
12 (2.2, Strategy Deployment) (Customer and Market Focus) (3.1, Customer and Market Knowledge) (3.2, Customer Relationships and Satisfaction)
13 (Measurement, Analysis, and Knowledge Management) (4.1, Measurement and Analysis of Organizational Performance) (4.2, Information and Knowledge Management) (Human Resource Focus) (5.1, Work Systems)
14 (5.2, Employee Learning and Motivation) (5.3, Employee Well-Being and Satisfaction) (Process Management) (6.1, Value Creation Process) (6.2, Support Process) Motorola : Commercial, Government and Industrial Solution Sector (CGISS) (Motorola) CGISS CGISS
15 CGISS CGISS (Balanced Score Card, BSC) CGISS Performance Excellence Scorecard (PES) PES CGISS Motorola Online M-Gate M- Gate
16 CGISS ROAReturn On Assets Dana Corporation : Spicer Driveshaft Division (Dana) Spicer Driveshaft (SD) SD (Quality Council) (Manufacturing Council) (Strategic Business Counsil)
17 TQM (Total Quality Management Control Pan) TQM SD National Customer Satisfaction Survey Customer Platform Team QC (Training and Education Council) (turnover) SD ROA
18 KARLEE Company (KARLEE) Contract Manufacture Stakeholder
19 The Senior Executive Leader Team (SEL) SEL (inventory turns) Clarke American Checks Clarke American Checks (CAC) CAC First in Service (FIS) FIS FIS Key Leadership Team (KLT) KLT
20 CAC S.T.A.R. S.T.A.R. CAC CAC 2000, 1996 Baldrige National Quality Program (2003), Criteria for Performance Excellence, Baldrige National Quality Program. (1997) (2001) (2002, 2003) (2001) (2000)
21 Web National Institute of Standard and Technology (NIST, Top Page) ; URL: The Malcolm Baldrige National Quality Program (Top Page) ; URL: Baldrige Award Recipients (Top Page) ; URL: Motorola, CGISS #1 ; Motorola, CGISS #2 ; Chicago Sun Times, June10,2003. Motorola, CGISS #3 ; Dana, Spicer #1 ; Dana, Spicer #2 ; KARLEE #1 ; KARLEE #2 ; Clark American Checks #1 ; Clark American Checks #2 ; #1 ; (Top Page) #2 ;
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