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1

2 Sugiura, Masakazu

3 WBS Stanford Business School Waseda Business School

4 30

5 Double MBA Programme with NTU Nanyang Technological University MBA 5 5

6 =NTU MBA

7

8 from Macro View to Ultra-micro view 8 8

9 from Macro View to Ultra-micro view 9 9

10 First Question 10

11

12

13

14

15 Two Conditions C D 15

16 p.35 CEO

17 2 Assumptions Backgrounds Cultures Commonality Difference Communication Diversity

18 The Third Point 18

19 Communication Diversity English TOEFL TOEIC Business - Literacy (0.07m) - Sense (0.97m) - Savvy (0.57m) - Acumen (1.18m) - Knowledge (0.63m) - Skills (1.71m)

20 20

21 Three Themes 21

22

23 Strategic Change Partner Agent Employee Admin. Experts Champion 23

24 HR Professionals Admin. Expert Employee Champion Strategic Partner Change Agent 24

25 P&G 2000 website Business Partner Direction Setting Organization Assessment Recruiting Labor Relations Medical, Health & Safety Administrative Expert Benefits Administration Communications Compensation Security/Office Services Measurement Systems Relocation International HR Systems Technical Change Agent Work Process Change Organization Transition High Performance Organization Employee Champion Diversity Policy Development Training & Development Employee Relations P&G

26

27

28 Citibank Leadership Development Program Leadership Staffing and Development Manager Chairman John S. Reed Chief HR Officer (ex-ge) LSDM US CF LSDM US Consumer LSDM Europe LSDM HK/ Singapore LSDM - Japan Foto: Gotham Gazette

29 Citibank Leadership Development Program Potential Hi Mid Lo Hi Mid Lo Growth Lo Mid Performance Hi Lo Mid Market Share Hi 29 29

30 Five Selves 30

31 initiate involve allocate improve embrace

32 Essence of leadership = authenticity

33 Assumptions Backgrounds Cultures Communication Diversity = Commonality = Difference Assumptions Backgrounds Cultures / Self-understanding (0.41m) Self-acceptance (0.57m) Self-esteem (11.6m) Self-efficacy (1.14m) Self-confidence (5.81m) Self-discipline (1.81m) Self-management (1.62m) (number): frequency in Google

34 beware moral licensing: that good feeling you get when you finish writing out your to-do list. Kelly McGonigal (2012) The Willpower Instinct

35 M. Sugiura

36

37

38 Six Expressions 38

39 assertiveness Solution:

40 Great! Excellent! Wonderful! Fantastic! Amazing!

41 You did it! You ve done it! I m proud of you.

42

43 It s just like you! I knew you can make it! That s my!

44

45 I count on you. You are my right arm.

46 You + I = We Assertiveness = You are right and I am right.

47 Your success is my success. Our future is in our hands.

48

49 I am here for you. You can count on me. I am committed to your success.

50 XL cross-cultural learning = X-cultural Learning diversity assumptions/ backgrounds/ culture accept/ quest

51 Sorry, I am late.

52 Thank you for waiting.

53 Thank you for listening.

54 Thank you for listening to my speech.

55

56 S/M/L XL S/M/L and XL 56

57 + XL X-cultural Learning

58 Global Talent & HR Department

59 Strategic Decision Making Optimal Allocation of Limited Resources Financial Resources Material Resources Human Resources Strategic HRM 59

60 Strategy System Structure Shared Value Staff Skill Style 60

61 Definition of Global Talent

62 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 92.9% % , pp

63 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 67.9% % % % GBL , pp

64 , pp : p.621, p

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