Japanese Journal of Administrative Science Volume 28, No.3, 2016, 233-247 Article How do executive secretaries learn from their experiences? Aya ISEBO Tokyo University Jun NAKAHARA Tokyo University The purpose of the study was to examine how executive secretaries learned from their experiences at work and what their learning experiences were. This study was conducted through semi-structured interviews with thirteen executive secretaries. Interview records were then analyzed with the Modified Grounded Theory Approach. The results of the analysis indicated that the learning process moved from Phase 1: obtaining basic knowledge and abilities to Phase 2: acquiring specific knowledge of their bosses, organizational knowledge relating to their bosses, and knowledge of the whole company, and furthermore, to Phase 3: prompt unlearning current role of secretary and being able to reconstruct new one. Finally, results indicated that the learning process moved back and forth between Phase 2 and 3. Keywords executive secretary, learn from experience
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