営業行動の選択とその有効性に関する一考察

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I Masahiro Seimiya / 2 II 1 1993 1993 168 2012 spring / No.391

4 1993 19971997 4 1 4 1997 1997 4-1 -1 1997 / / 1 Anderson et al. 2006 1993 2004 Anderson et al. 2006 3 3 1 1997 Stern 1969; 1983 Dwyer et al. 1987; Morgan et al. 1994; Ford et al. 1998 2008 169

2 1999 a. b. c. c. 1993 2004 2 2000 2001 2005 2009 1999 DelVechiro et al. 2004 Franke et al. 2006 Mcfarla nd et a l. 2006 Cha k ra Party et al. 2008 Homburg et al. 2011 22004 170 2012 spring / No.391

1999-2 1999 4 3 DelVechiro et al. 2004 Mcfarland et al. 2006 a. b. c.3 a. c. b. Mcfarland et al. 2006 Franke et al. 2006 ChakraParty et al. 2008 Homburg et al. 2011 2 31999 171

1997 2000 1993 1997 1999 4 3 3 1993 1997 1 5 1999 1993 1997 1999 3 1997 2 1997 41998 1993 519971 172 2012 spring / No.391

Osadchiy et al.2010 Reid et al.2002 2009 1 2010 2 Stern 1969 1983 2008 3 Franke et al. 2006; Spekman et al. 2006; 2008; Gvenzi et al. 2007; 2006 173

3 4 Baxter et al. 2004; Salonen et al. 2006; Piercy et al. 2003; 2007; 2008; Jones et al. 2004 5 Moncrief et al. 2005; Hunt et al. 2001; Clark 2001; 1992, 1995 6 Porter 1980, 1985 Slater et al. 2000 7 III -3 174 2012 spring / No.391

1 1 2-3 1 Anderson et al. 2006 6 2 3 1 7 6 7 Stern 1969; 1983 175

3 4 8 9 4 5 5 6 8 9 176 2012 spring / No.391

177 6 7 7 IV 1 1997 1993 2004 10 101997

2 1 1 1 1 2 Anderson, J., Narus, J., Rossum W. 2006 / Customer Value Propositon in Markets / Harvard Business Review, March 2006. 2006 Baxter, R., Matear, S. 2004, / Measuring intangible value in business-to-business buyer-seller relationships : An intellectual capital perspective / Industrial Marketing Management, No.33, pp.491-500. ChakraParty, S., Oubre, D. T., Brown, G. 2008 / The impact of supervisory adaptive selling and supervisory feedback on salesperson performance / Industrial Marketing Management, No.37, pp.447-454. Clark, C., Pinch, T. 2001 / Recontextualising Sales Resistance / Industrial Marketing Management, No.30, pp.637-643. DelVecchiro, S., Zemanek, J., McIntyre, R., Claxton, R. 2004 / Updating the Adaptive Selling Behaviours: Tactics to Keep and Tactics to Discard / Journal of Marketing Management, Vol.20, pp.859-875. Dwyer, F. R., Schurr, P. H., and Oh, Sejo 1987 / Developing Buyer-Seller Relationships / Journal of Marketing, Vol.51, No2, pp.11-27. Ford, D., Gadde, L., Hakansson, H., Lundgren,A., Snehota,I., Turnbull,P., Wilson,D. 1998 / MANAGING BUSINESS RELATIONSHIPS. JOHN WILEY & SONS Ltd., 2001. 178 2012 spring / No.391

Franke, G. R., Park, J. 2006 / Salesperson Adaptive Selling Behabvior and Customer Orientation: A Meta-Analysis / Journal of Marketing Research, Vol.XLIII, pp.693-702. 2008 No.107 pp.32-43. 2000. Gvenzi, P., Pardo, C., Georges, L. 2007 / Relational selling strategy and account managers` relational behaviors: An exploratory study / Industrial Marketing Management, No.36, pp.121-133. Homburg, C., Muller, M., Klarmann, M. 2011 / When Should the Customer Really Be King? On the Optimnm Level of Salesperson Customer Orientation in Sales Encounters / Journal of Marketing, Vol.75, pp.55-74. Hunt,K.A.,Bashaw,R.E. 2001 / On RecontextualisingSales Resistance / Industrial Marketing Management, No.30, pp.645-650. 2005. 2007 No.103, pp.106-118. 2009 Vol.18 No.1, pp.49-73. 1983. Jones, E., Chonko, L. B., roberts, J. A. 2004 / Sales force obsoscence: Perceptions from sales and marketing executives of individual, organizational, and environmental factors / Industrial Marketing Management, No.33, pp.439-456. 1993. Mcfarland, R. G., Challagalla, G. N., Shervani, T. A. 2006 / Influence Tactics for Effective Adaptive Selling / Journal of Marketing, Vol.70, pp.103-117. 2006. Moncrief, W. C., Marshall, G. W. 2005 / The evolution of the seven steps of selling / Industrial Marketing Management, No.34, pp.13-22. Morgan, R. M. and Hunt, S. D. 1994 / The Commitment Trust Theory of Relationship Marketing / Journal of Marketing, Vol.58, No3, pp.20-38. 1993. 1998. 1992. 1995. 2001. 2008 5 No.107, pp.44-58. Osadchiy, N., Vulcano, G. 2010 / Selling with Binding Reservations in the Presence of Strategic Consumers / Management Science, Vol.56, No.12, pp.2173-2190. Piercy, N. F., Lane, N. 2003 / Transformation of the Traditional Salesforce: Imperatives for Intelligence,Interface and Integration / Journal of Marketing Management, No.19, pp.563-582. Porter, M. E. 1980 / COMPETITIVE STRATEGY. / The Free Press., 1982. Porter, M. E. 1985 / COMPETITIVE ADVANTAGE. / The Free Press., 1985. 179

Reid, David A., Pullins, E.B., PlankR. E. 2002 / The Impact of purchase situation on salesperson communication behaviors in business markets / Industrial Marketing Management, No.31, pp.205-213. Salonen, A., Gabrielsson, M., Al-Obaidi, Z. 2006 / Systems sales as competitive response to the Asian challenge: Case of a Global ship power supplier / Industrial Marketing Management, No.35, pp.740-750. 2004 No.93, pp.56-72. 2008 Vol.7, pp43-49. 2010, No.J-6. 1997. Slater, S. F., Olson, E. M. 2000 / Strategy Type and Performance: The Influence of Sales force Management / Strategy Management Journal, No.21,pp.813-829. Spekman, R. E., Carraway, R. 2006 / Making the transition to collaborative buyer-seller relationships:an emerging framework / Industrial Marketing Management, No.35, pp.10-19. Stern, L. W. ed., 1969 / Distribution Channels: Behavioral Dimensions / Houghton Mifflin Co. 2009. 2000 pp153-172. 1999. 180 2012 spring / No.391

The Study of Choice and Effectiveness of Selling Actions Masahiro Seimiya Propositional selling and adaptive selling are selling actions. But in business activities, they would not only be chosen and carried out. This report will include analysis of what kinds of selling actions are useful to customers in multiple business situations, based on the viewpoint of multiple selling actions depending on business situations. In order to cover this theme, I will review past studies and analyze business activities performed in companies, and construct an analytical framework and hypotheses for proof studies. The Study of Choice and Effectiveness of Selling Actions Masahiro Seimiya 181