1 NPR 1 NPR 2 NPR 2 1 NPR 2 NPRG 3 1 2 1980 1992 12 National Performance Review NPR National Partnership for Reinventing Government NPRG NPR 1 NPR NPR NPR NPR NPR 25 477
2003 2 NPR NPR 1994 NPRG 3 NPR NPRG 1994 NPR 1 1993 NPR NPR 1994 NPR NPR NPM New Public Management 2 1930 1939 1950 1960 Office of Management and Budget 478
Businesslike Government 3 1993 NPR 1 NPR 1 NPR 4 1993 1 Reinventing Government NPR NPR Reinventing Government 5 NPR 6 2 NPR NPR 1993 3 250 NPR NPR NPR 479
2003 NPR NPR NPR From Red Tape to Results: Creating a Government that Works Better Costs Less 7 384 1250 1995 1999 5 1,080 12% 2 NPR NPR 4 Cutting Red Tape Putting Customers First Empowering Employees to Get Results Cutting Back to Basis NPR 480
1993 9 12862 8 9 10 481
2003 11 1999 1200 12 3 IT 3 13 2 1 NPR NPR NPR 4 NPR 14 1994 3 NPR Federal Workforce Restructuring Act of 1994 5 25 15 NPR NPR 1994 NPR Housing and Urban Development Department of Energy 482
16 NPR NPR 17 The Democratic Leadership Council NPR 18 NPR 1994 11 NPR NPR 19 NPR NPR 20 NPR NPR NPR NPR NPR works better NPR 2 NPRG NPR 1998 National Partnership for Reinventing Government 21 America@Its Best 22 483
2003 NPRG Government Performance and Results Act GPRA 1993 W.V.Roth NPRG Access America Hassle-Free Service High Impact Agencies Plain English Access America IT 23 Hassle-Free Service 24 1 2 1993 600 25 150 26 High Impact Agencies 27 32 GPRA Plain English 3 2 GPRA 1998 2000 NPR NPRG NPRG NPR 3 1 484
NPR NPRG 2000 42 40 1,360 50 100 28 1993 NPR 3 30% 79% 3 92% 5000 29 NPRG 2 NPR NPR the Mineral Management Service MMS 1993 MMS 30 485
2003 15 3 NPR MMS 31 MMS NPR MMS MMS 32 NPR 1992 NPRG 33 4 3 NPR 1994 1998 2 40% 34 NPR 1993 2000 NPR 55 35 NPR NPRG 486
487 NPRG NPR 36 2 2000 NPR NPRG
2003 1 Jesse Alan Gordon, Reviewing the National Performance Review A Critique of Reinventing Government, 1994 http://www.issues2000.org/spectrum/npr.htm 2 2002 pp.88-106 3 Businesslike Government http://govinfo.library.unt.edu/npr/library/nprrpt/annrpt/vp-rpt97/chapter2.html 4 Donald F. Kettl Reinventing Government A Fifth-Year Report Card The Brookings Institution, 1998, p. 2 5 NPM 2001 p.102 6 17 2002 pp.71-73 7 http://govinfo.library.unt.edu/npr/library/nprrpt/annrpt/redtpe93/index.html 8 Setting Customer Service Standards. http://govinfo.library.unt.edu/npr/library/direct/orders/2222.html 9 Businesslike Government 10 Regulatory Reinvention Initiative http ://govinfo.library.unt.edu/npr/library/direct/memos/reinvent.html 11 Hammer Awards http://govinfo.library.unt.edu/npr/library/awards/hammer/index.htm 12 Hammer Awards http://govinfo.library.unt.edu/npr/library/awards/hammer/whatis.html 13 Al Gore, Common Sense Government,1995, pp.58-62 14 Setting Customer Service Standards. http://govinfo.library.unt.edu/npr/library/direct/orders/2222.html 15 16 Reinvention: An Assessment, 11/01/1996 http://www.govexec.com/archdoc/1196/1196mgmt.htm 17 Donald F. Kettl p.34 18 94 1995 p.6 19 2000 p.113 20 Donald F. Kettl p.4 21 Donald F. Kettl p.5 22 http://govinfo.library.unt.edu/npr/library/vision2000.html 23 2002 p.18 24 Hassle-Free Service http://govinfo.library.unt.edu/npr/custserv/hassle.html 25 101 2001 p.129 26 INTERACTIVE KIOSK BRINGS GOVERNMENT TO LOCAL COMMUNITY http://govinfo.library.unt.edu/npr/library/announc/072700.html 27 High Impact Agencies http://govinfo.library.unt.edu/npr/library/announc/hiapage3.html 28 NPM NPM 2001 12 p.126 29 Remarks by Vice President Gore and others at Presentation of 1000th Hammer Award, 12/17/1997 http://govinfo.library.unt.edu/npr/library/news/gore1000.html 30 MMS TODAY, p.2 http://www.mms.gov/ooc/newweb/publications/summer96.pdf 31.3 32.3 33 National Partnership for Reinventing Government Employee Survey Results http://govinfo.library.unt.edu/npr/library/misc/survey-full.html 34 Restoring Trust in Government http://govinfo.library.unt.edu/npr/library/announc/122900.html 35 Presidential Directives http://govinfo.library.unt.edu/npr/library/direct.html 36 pp.72-75 488
1995 David Osborne and Peter Plastrik,"Banishing Bureaucracy: The Five Strategies for Reinventing Government", Perseus Books Group, 1997 Al Gore, "National Performance Review: Creating a Government That Works Better and Costs Less", Diane Pub Co, 1993 National Performance Review, Performance- Based Organizations Table of Contents Vice President Gore's National Performance Review Accomplishments 1993-1997,1998 Al Gore,"From Red Tape to Results: Creating a Government that Works Better and Costs ", Lightning Source Inc, 2001 Al Gore,"Common Sense Government: Works Better and Costs Less", Random House, 1995 Al Gore, Businesslike Government: Lessons Learned from America's Best Companies, 1997 Jesse Alan Gordon, "Reviewing the National Performance Review A Critique of Reinventing Government", 1994 Donald.Kettl,"Reinventing Government: A Fifth-Year Report Card", Brookings Institution,1998 In Search of Results Performance Management Practices, Organization for Economic Co-Operation and Development, 1999 94 1995 5 1999 1997 2000 2001 ADP NPM 2001 12 101 2001 2002 2002 2002 17 R 2002 GAO http://www.gao.gov/ NPR http://www.npr.gov/ OMB http://www.whitehouse.gov/omb/ PPI http://www.ppionline.org/index.cfm New Democrats Online http://www.ndol.org/index.cfm GovExec.com http://www.govexec.com/ http--issues2002.org-spectrum-npr.htm http://govinfo.library.unt.edu/npr/index.htm http://govinfo.library.unt.edu/npr/library/review.html http://www.piercelaw.edu/risk/vol6/spring/lubbers.htm 489
2003 NPR 1 1 1 NPR 2 1 NPR 2 1 3 2 490
NPR NPRG NPR NPRG 1. 2. 1 1 NPR 3. 4. NPR NPRG 5. 1 3 6. NPR NPRG 491