ノンテリトリアル・オフィス研究の現状と課題―文献レビューによる成功条件の模索

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1 ISSN ISSN ( ) noboo@nona.dti.ne.jp nonterritorial office Global Business Research Center

2 Allen and Gerstberger (1973) Allen and Gerstberger (1973) (, 2005, p. 86) 1 ( ) IBM NTT 558

3 (Zelinsky, 1998, p. 40) Allen and Gerstberger (1973) Zelinsky (1998) (1996) (1996) 1980 OA (e.g.,,,,,, 2002;,,, 1996,,,,, 1998;,,, 1996) 2 Becker (1990) 559

4 (2001) NTT NTT 1 2 (2004) NTT NTT 3 (2005) Nonaka and Takeuchi (1995) 3. Allen and Gerstberger (1973) 3 NTT NTT (2007) 560

5 Allen and Gerstberger (1973) 3.1. Allen and Gerstberger (1973) Allen and Gerstberger (1973) Allen and Gerstberger (1973) Allen Allen 4 (2003) 561

6 Allen Allen Allen and Gerstberger (1973) Allen and Gerstberger (1973) Allen and Gerstberger (1973) Allen and Gerstberger (1973) 5 Allen and Gerstberger (1973) burolandschaft; office landscape 1960 The Quickborner Team 1960 (Pile, 1978) 562

7 80 (e.g., Goodrich, 1982; Zahn, 1991) Altman (1975) Altman (1975) 7 isolation crowding Altman (1975) ; workplace satisfaction job satisfaction 4.2. Sundstrom Goodrich (1982) 14 Zahn (1991) 7 563

8 1 1 Allen & Gerstberger (1973) Nonterritorial Sundstrom et al. (1980) Sundstrom et al. (1980) Sundstrom et al. (1980) ) Sundstrom, Town, et al. (1982) Sundstrom et al. (1980) ) 2) 1) 1 2) 3) 4) 25 5) 6) 7) Sutton & Rafaeli(1987) Open-plan 33 Open-plan 1 Carlopio & Gardner (1992) % 12 33% Open-plan

9 565 1

10 2 Allen & Gerstberger (1973) Sundstrom, Herbert and Brown (1982) Zalesny & Farace(1987) Oldham(1988) / / Oldham(1988) / / Oldham(1988) 3 Brennan et al. (2002) / / Nonterritorial ( (60 4 ( ) 2) 3) 13 Open 1 Open-plan Open-plan Open-plan Open-plan Open-plan 4 6 Open-plan

11 2 Allen & Gerstberger (1973) Sundstrom, Herbert and Brown (1982) 1) 2) 3) 4) 5) 6) 1) 2) 3) 4) Nonterritorial Open-plan Allen Zalesny & Farace(1987) Oldham(1988) 1 ) 1) 1) 1) 2) 3) 4) 5) 1) Open-plan 2) Oldham(1988) 2 Oldham(1988) 3 Brennan et al. (2002) 1) etc. 2) etc. 567

12 234 4 Allen and Gerstberger (1973) Sundstrom Sundstrom et al. (1980) Sundstrom, Burt, and Kamp (1980) Altman (1975) 1 Altman (1975) Sundstrom et al. (1980) Sundstrom Sundstrom, Herbert, and Brown (1982) Sundstrom, Herbert, and Brown (1982) Sundstrom, Herbert, and Brown (1982) 568

13 Sundstrom Sundstrom Sundstrom, Herbert, and Brown (1982) Oldham and Brass (1979) Hedge (1982) Hatch (1987) 2 569

14 Sundstrom Sundstrom, Town, Brown, Forman, and McGee (1982) Sundstrom, Town, et al. (1982) Sundstrom et al. (1980) Sundstrom et al. (1980) Sundstrom, Town, et al. (1982) Sundstrom et al. (1980) Sundstrom et al. (1980) Sundstrom 570

15 Sundstrom, Town, et al. (1982) Zalesny and Farace (1987) Carlopio and Gardner (1992) Zalesny and Farace (1987) Carlopio and Gardner (1992) Sutton and Rafaeli (1987) Sutton

16 Sutton Sutton Sutton Oldham Oldham and Rotchold (1983) 114 environmental experiences Oldham Oldham (1988) Oldham Oldham Oldham (1988) Szilagyi and Holland (1980) Szilagyi and Holland (1980) 572

17 (e.g., Fried, Slowik, Ben-David, & Tiegs, 2001) Elsbach and Bechky (2007) Brennan, Chugh, and Kline (2002) Brennan et al. (2002) Brennan et al. (2002) Allen and Gerstberger (1973) 573

18 DEC (e.g., Becker & Steele, 1995) (Zelinsky, 1998) Sims, Joroff, and Becker (1998) 9 JIT Just In Time Hoteling (2005) 574

19 Sims et al. (1998) Heerwagen, Kampschroer, Powell, and Loftness (2004) Kelley and Littman (2001) Elsbach distinctiveness status (Sundstrom & Sundstrom, 1986) (Sommer, 1974) (Sundstrom & Sundstrom, 1986) 575

20 (Sundstrom & Sundstrom, 1986) (Elsbach, 2004) 5.3. Elsbach (2003) Elsbach (2003) Elsbach (2003) Elsbach Elsbach (2003) 576

21 6. Allen and Gerstberger (1973) Allen and Gerstberger (1973) Allen Allen and Gerstberger (1973) Allen and Gerstberger (1973) Sundstrom et al. (1980) Allen Allen Allen and Gerstberger (1973) Allen 577

22 1 2 Oldham (1988) Allen and Gerstberger (1973) 62.5 Allen Allen and Gerstberger (1973) 2 Allen 2 8 Brennan et al. (2002) Allen Allen and Gerstberger (1973) Sundstrom, Herbert, and Brown (1982) Oldham (1988) Oldham (1988) Sutton and Rafaeli (1987 Allen 578

23 Sundstrom, Herbert, and Brown (1982) (e.g., Sundstrom et al., 1980) (e.g., Zalesney & Farace, 1987) (e.g., Oldham, 1988; Carlopio & Gardner, 1992) 1 2 Allen and Gerstberger (1973)

24 Allen Elsbach (2003) Allen and Gerstberger (1973) Elsbach (2003) Allen Sundstrom and Sundstrom (1986) Allen Allen Sundstrom and Sundstrom (1986) Sundstrom and Sundstrom (1986) Allen 6 11 Sundstrom and Sundstrom (1986) 580

25 6.4. Allen and Gerstberger (1973) 8 Allen and Gerstberger (1973) 1 2 Sundstrom et al. (1980) Brennan et al. (2002) Oldham (1988) (2002) 581

26 7. Allen and Gerstberger (1973) Allen and Gerstberger (1973) Allen Allen Allen, T. J., & Gerstberger, P. G. (1973). Field experiment to improve communications in a product engineering department: Nonterritorial office. Human Factors, 15(5), Altman, I. (1975). The environment and social behavior: Privacy, personal space, territory, crowding. Monterey, CA: Brooks/Cole. Becker, F. (1990). The total workplace: Facilities management and the elastic organization. New York: Van Nostrand Reinhold., F (1992).. Becker, F., & Steele, F. (1995). Workplace by design: Mapping the high-performance workscape. San Francisco: Jossey-Bass., F, F (1996). BP. Brennan, A., Chugh, J. S., & Kline, T. (2002). Traditional versus open office design: A longitudinal field 582

27 study. Environment and Behavior, 34(3), Carlopio, J. R., & Gardner, D. (1992). Direct and interactive effects of the physical work-environment on attitudes. Environment and Behavior, 24(5), Elsbach, D. (2003). Relating physical environment to self-categorizations: Identity threat and affirmation in a non-territorial office space. Administrative Science Quarterly, 48(4), Elsbach, K. D. (2004). Interpreting workplace identities: The role of office decor. Journal of Organizational Behavior, 25(1), Elsbach, K. D., & Bechky, B. A. (2007). It s more than a desk: Working smarter through leveraged office design. California Management Review, 49(2), Fried, Y., Slowik, L. H., Ben-David, H. A., & Tiegs, R. B. (2001). Exploring the relationship between workspace density and employee attitudinal reactions: An integrative model. Journal of Occupational and Organizational Psychology, 74, (2002). Goodrich, R. (1982). Seven office evaluations: A review. Environment and Behavior, 14(3), Hatch, M. J. (1987). Physical barriers, task characteristics, and interaction activity in research and development firms. Administrative Science Quarterly, 32(3), Hedge, A. (1982). The open-plan office: A systematic investigation of employee reactions to their work-environment. Environment and Behavior, 14(5), Heerwagen, J. H., Kampschroer, K., Powell, K. M., & Loftness, V. (2004). Collaborative knowledge work environments. Building Research and Information, 32(6), Kelley, T., & Littman, J. (2001). The art of innovation: Lessons in creativity from IDEO, America s leading design firm. New York: Currency/Doubleday., T, J (2002)! IDEO,.. (1996)6(11), (2005) BP.,,,, (2002) 557, (2003) 583

28 23(67), (2005). Nonaka, I., & Takeuchi, H. (1995). The knowledge-creating company: How Japanese companies create the dynamics of innovation. New York: Oxford University Press.,, (1996).., (2001) 16(1), OA 3 (1996) 3278, Oldham, G. R. (1988). Effects of changes in workspace partitions and spatial density on employee reactions: A quasi-experiment. Journal of Applied Psychology, 73(2), Oldham, G. R., & Brass, D. J. (1979). Employee reactions to an open-plan office: Naturally occurring quasi-experiment. Administrative Science Quarterly, 24(2), Oldham, G. R., & Rotchford, N. L. (1983). Relationships between office characteristics and employee reactions: A study of the physical-environment. Administrative Science Quarterly, 28(4), Pile, J. (1978). Open office planning: A handbook for interior designers and architects. New York: Whitney Library of Design. (2004) 54(10), (2005, 6 )..,, (1996) 483, ,,, (1998) 1 509, Sims, W. R., Joroff, M., & Becker, F. (1998). Teamspace strategies: Creating and managing environments to support high performance teamwork. Atlanta, GA: International Development Research Council. Sommer, R. (1974). Tight spaces: Hard architecture and how to humanize it. Englewood Cliffs, NJ: Prentice-Hall., R (1982), 584

29 .. Sundstrom, E., Burt, R. E., & Kamp, D. (1980). Privacy at work: Architectural correlates of job satisfaction and job performance. Academy of Management Journal, 23(1), Sundstrom, E., Herbert, R. K., & Brown, D. W. (1982). Privacy and communication in an open-plan office: A case-study. Environment and Behavior, 14(3), Sundstrom, E., & Sundstrom, M. G. (1986). Work places: The psychology of the physical environment in offices and factories. Cambridge, UK: Cambridge University Press., E, M G (1992).. Sundstrom, E., Town, J. P., Brown, D. W., Forman, A., & Mcgee, C. (1982). Physical enclosure, type of job, and privacy in the office. Environment and Behavior, 14(5), Sutton, R. I., & Rafaeli, A. (1987). Characteristics of work stations as potential occupational stressors. Academy of Management Journal, 30(2), Szilagyi, A. D., & Holland, W. E. (1980). Changes in social density: Relationships with functional interaction and perceptions of job characteristics, role stress, and work satisfaction. Journal of Applied Psychology, 65(1), , (2007)!!.,, (1996) 486, Zahn, G. L. (1991). Face-to-face communication in an office setting: The effects of position, proximity, and exposure. Communication Research, 18(6), Zalesny, M. D., & Farace, R. V. (1987). Traditional versus open offices: A comparison of sociotechnical, social-relations, and symbolic meaning perspectives. Academy of Management Journal, 30(2), Zelinsky, M. (1998). New workplaces for new workstyles. New York: McGraw-Hill., M (1998).. 585

30 586

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